Frequently Asked Questions
- How long does a tuning contract last?
- How do I cancel a tuning contract?
- If I am unhappy about something what should I do?
- When I report a fault how soon will it be attended to?
- What does a tuning visit involve?
- How do I arrange a tuning?
- Do I need to be present for the tuning?
- What do I need to do to prepare for a tuning visit?
- What is the faults book for?
- How much does an assessment visit cost?
- How much will a
tuning visit cost?
Q:
How long does a
tuning contract last?
A: Our contracts have a minimum period of twelve months. After this
time you are welcome to cancel at any time.
Q:
How do I cancel a tuning
contract?
A: Unlike other organ builders we only ask that you give two weeks
written notice to terminate a tuning contract.
Q:
If I am
unhappy about something what should I do?
A: Contact us immediately at
G.Owens@go-organs.org.uk, and we
will do our best to resolve the matter. We want you to be happy with
the service you receive.
Q:
When
I report a fault how soon will it be attended to?
A: This depends on how busy we are and the severity of the fault. We
endeavour to rectify all faults within 7 working days, however this
is not always possible. We are willing to work in the evening and at
weekends, if necessary.
Q:
What does a tuning visit
involve?
A: A standard tuning visit will begin with checking of the organ for
any faults, followed by rectification where possible. We will then
begin tuning the instrument. It is normal on larger instruments that
we would not tune all divisions in one visit, unless adequate time
is allocated. However, all reeds are tuned on every visit. Blowers
and humidifiers (where present) will be checked. The console will be
cleaned. Where woodworm is present the timber will be treated. Any
findings will be reported back to the church.
Q:
How do I arrange a tuning?
A: Tunings are automatically allocated by ourselves, based on how
often you wish the instrument to be tuned, and around key events. If
the date and time allocated is not convenient please let us know. If
you require an additional tuning then please
contact us.
Q:
Do I need to be
present for the tuning?
A: No. All we ask is that someone is available to grant us access to
the church.
Q:
What do
I need to do to prepare for a tuning visit?
A: Ensure the faults book is left on the console. It is of paramount
importance that the building is heated to the temperature normally
attained for services. The stability of the tuning relies heavily on
the temperature and humidity of the building. Please ensure that any
keys are available to the tuner. We also ask that the building is
kept as quiet as possible for the duration of the visit.
Q:
What is the faults book for?
A: The faults book is a record of work carried out on the organ and
any problems, which should be noted when they arise. Please do not
tear pages from the faults book, remove it from the organ or use it
for any other purpose. If you require a new faults book, please
contact us and we will provide a new
one.
Q:
How much does an
assessment visit cost?
A: Any assessment visits carried out within a 50 mile radius of our
workshop will not incur charge. Beyond this we will only charge for
mileage costs and the hourly cost of staff on site. We will always
notify you of the cost of an assessment before we visit. All
assessment costs are deducted from the total of works carried out.
Q:
How much will a tuning
visit cost?
A: Our prices start at £110 (plus VAT) per half day visit. A quote
will be prepared for you and included in your tuning contract.